Support

Support

Support

We offer support as and when necessary - as well on-site as via remote assistance. Details and requirements are always discussed prior to each assignment.


Scope of work


On-site support

On-site support is intended to stably integrate the atrac® system into the mill structure.

It includes but is not limited to on-site training, expert monitoring, and support.



Remote assistance

We offer remote assistance either on an hourly basis or with standing charge.

The details can be discussed on request.



24/7-hotline & on-call service

Additional day and night support via remote assistance is generally possible.

The scope as well as the fee of such service can be defined in detail as and when necessary.

 

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Address

Engels Informatik GmbH
Kleinenbroicher Straße 2
41238 Mönchengladbach
Germany

Contact

engelsinformatik_phone  +49 2166 / 97562-0
engelsinformatik_phone  +49 2166 / 97562-22
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